ChatBots or conversational agents are the future of customer relations. Integrated into web pages or instant messaging, it takes the form of a text or voice interface that greets visitors, informs or advises them, all in an automated fashion.

A symbol of digital transformation at the service of customer relations, chatbots are increasingly taking pride of place in corporate communications strategies. They offer organizations a more intuitive and natural way of interacting with their customers. This reduces processing times and improves customer satisfaction.

An expert in artificial intelligence, SERVITIS supports organizations in the design and development of intelligent, scalable, multi-channel Chatbots to improve the customer experience and reduce costs thanks to a powerful virtual assistant available 24/7.

'' We design and develop intelligent, scalable Chatbots to improve the customer experience and reduce costs ''

Some advantages of a Chatbot

• Informing and facilitating access to information : the most intuitive functionality is to use Chatbots as an enhanced search engine, helping the user to search for and access the right information.
• Advisor : Chatbots support customers/prospects in their product choices, providing personalized advice and answering questions.
• Selling differently : Chatbots can research, plan, book and place orders for customers or prospects, based on a simple conversation.
• Support and loyalty : Using messaging platforms as an additional customer relations channel, Chatbots are an effective tool for building customer loyalty by enabling them to track their orders.
• Reducing costs : Chatbots cut operational costs, eliminating the need for a large number of sales reps to serve customers.